Customer Care

Metroplex Collision Center

Customer Care

At Metroplex Collision Center, we are committed to providing the highest level of customer care from starting to finishing. Our goal is to make your experience with us as smooth, transparent, and stress-free as possible. Below are the dedicated services we offer to support our customers at every step.

Free Pick-Up and Delivery Service

We understand that car repairs can interrupt your daily life. That’s why we provide a free pick-up and delivery service. Whether you are at home, work, or anywhere in our service area, our team will pick up your vehicle.Once your repairs are complete, we’ll deliver your vehicle directly back to you. This service shows our commitment to making repairs easy and stress-free. You can focus on your life while we manage the details.

Consistent Updates on Repair Progress

Staying informed about your vehicle’s progress is essential to your peace of mind. At Metroplex Collision Center, we give regular updates on each step of your vehicle’s repair. You will never feel left in the dark. From initial inspection to parts ordering, from the repair itself to the final quality check, we’ll keep you informed at each step of the way.Our goal is for you to feel confident that your vehicle is in trusted hands and progressing on schedule. We can send these updates by text, email, or phone, depending on your preference.

Your Advocate with Insurance Companies

Navigating the insurance claim process can be daunting, and we’re here to help make it easier. Our skilled team will work for you. We will make sure the insurance company meets the high standards we know every repair needs.We talk directly with insurers to get approval for all important repairs. This includes discussing necessary procedures and reviewing the claim's scope of damage. We believe that our clients shouldn’t have to worry about quality sacrifices or shortcuts because of insurance limitations. We’re here to make sure you get the best possible repair outcome, and we won’t settle for anything less.

Acceptance of All Insurance Providers

We understand that every customer has different insurance needs and providers. At Metroplex Collision Center, we work with all insurance companies.We make sure your claims process is smooth, no matter your insurer. Our dedicated service advisor manages the paperwork, approvals, and coordination, ensuring that you do not face any additional workload.We understand insurance requirements and protocols well. This helps us handle claims quickly and efficiently.

Flexible and Accessible Financing Options

We know that unexpected repairs can create financial strain. To ease this burden, Metroplex Collision Center offers financing options to suit a variety of needs and budgets. We design our financing plans to provide flexibility, so you don’t have to compromise on quality or safety.We can help you understand the payment plans available. We offer low- or no-interest options based on your qualifications. We will also explain repayment timelines that fit your financial situation. Our goal is to help you get your vehicle repaired while maintaining peace of mind.

Limited Lifetime Warranty on All Repairs

Our commitment to quality goes beyond the completion of repairs. Every repair at Metroplex Collision Center comes with our limited lifetime warranty.You can trust the work we do.If any issues come up from the repairs we’ve done, we will fix them quickly and at no extra cost. This warranty shows our commitment to high standards and customer satisfaction. We trust the skills of our technicians and the strength of our repairs. This guarantee shows our promise to support our work for the long haul.

At Metroplex Collision Center, our goal is to provide comprehensive care for your vehicle, from collision repair to mechanical services. Explore our other service areas to learn more about how we can help keep your car safe, reliable, and looking its best:

Explore More of Our Services

Collision Center, Auto Body Shop, Metroplex Collision Center, Dallas, Texas, Frame & Structural Repair

The Collision Repair Process

Curious about what goes into restoring your vehicle to its pre-accident condition? Our collision repair process page takes you step-by-step through the meticulous work we do to ensure quality and safety, including damage assessment, repair planning, and final quality checks.

Collision Center, Auto Body Shop, Metroplex Collision Center, Dallas, Texas, Collision

Collision Repair Services

We handle a wide range of collision repairs, from minor dents and scratches to major structural damage. Visit our collision repair services page to learn about our expertise in restoring every part of your vehicle’s body and frame, ensuring it looks and performs like new.

Collision Center, Auto Body Shop, Metroplex Collision Center, Dallas, Texas, Mechanical Repair

Mechanical Repair Services

Beyond collision repairs, we also provide expert mechanical services. From brakes and suspension to AC and diagnostic services, our skilled technicians are here to keep your vehicle in top condition. Explore our mechanical repair services page to see how we can help maintain your car’s reliability and performance.

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